Free Products Terms of Service

1. Scope and purpose

Free Products may include Free Web Hosting and other complimentary services or application hosting benefits identified as free on a Webhost365 product or order page. Product-specific eligibility requirements, features and resource limits shown at signup also apply. If a product-specific written condition conflicts with these Free Terms, the more specific condition applies to that product.

Free Web Hosting may be used for a small live website, personal site, portfolio, blog, learning environment, hobby project or testing environment. It is not designed for business-critical, revenue-critical, regulated, safety-critical or high-availability workloads. Customers requiring guaranteed availability, backup restoration or priority support should use an eligible paid plan.

2. Eligibility and account limits

• You must provide accurate, current account and contact information.
• You must be legally permitted to use the service and accept these Free Terms.
• Free Web Hosting is limited to one active free hosting account per customer.
• Other Free Products may have separate eligibility or quantity limits displayed on their product or order pages.
• You may not create duplicate accounts or use false, misleading or third-party information to avoid eligibility or resource limits.
• Free accounts may not be resold, transferred or used to provide hosting to unrelated third parties unless Webhost365 gives prior written permission.

We may request reasonable verification to prevent fraud, abuse or duplicate registrations. Accounts created to bypass these rules may be suspended or terminated.

3. Price, duration and the meaning of “free”

A Free Product has no recurring Webhost365 charge for the resources expressly included with that product. No credit card is required for Free Web Hosting, and a Free Product will not automatically convert into a paid service. A paid upgrade occurs only when you expressly order or approve it.

Some Free Products may require an eligible paid Webhost365 service or a separately obtained third-party account, licence, API key or usage balance. Any such requirement will be stated on the relevant product page. Third-party charges are not included unless expressly stated.

“Free for lifetime” or similar wording means that the plan has no fixed trial expiry and can remain free while the Free Product continues to be offered, your account remains eligible and compliant, and your use remains within the published limits. It does not promise that a Free Product, feature or third-party integration will exist forever, or guarantee service for the lifetime of any person, domain, website or business.

4. Free Web Hosting resources and DNS

The current Free Web Hosting plan includes the resources displayed on the Free Hosting product page. As of the date above, its core limits are one website, 1 GB NVMe storage, 1 GB monthly bandwidth and one database. The current product or order page controls if these published limits are later changed.

You may connect your domain by using Webhost365 nameservers or by keeping DNS with an external provider, including Cloudflare, and setting the DNS records supplied for your hosting account. Use of external DNS is not, by itself, a reason for suspension or deletion.

You are responsible for the accuracy of externally managed DNS records. Proxying or incompatible DNS settings may delay domain validation, SSL issuance, email delivery or CDN operation. For validation or troubleshooting, we may ask you to correct a record or temporarily disable proxying. We are not responsible for an interruption caused by an external DNS provider or incorrect records outside our control.

5. Fair use and prohibited activity

Free Products are shared, limited-resource services. You must remain within the published plan limits and comply with our Terms & Conditions. You must not use a Free Product for unlawful or abusive activity, including phishing, malware, unsolicited bulk messaging, credential theft, copyright infringement, denial-of-service activity, cryptocurrency mining, public proxy or VPN services, large-scale file distribution, public backup storage, or any activity that threatens the security, reputation, stability or availability of our systems or other customers.

If ordinary use approaches or exceeds a plan limit, we may ask you to reduce usage or move to a suitable paid plan. Where the issue is not urgent, we will normally provide notice and a reasonable opportunity to correct it. We may immediately restrict or suspend activity that creates a security risk, materially affects other customers or our network, or requires urgent action.

6. Availability and service levels

Free Products are provided without an uptime SLA, availability guarantee or service-credit entitlement. The 99.99% uptime SLA advertised for eligible paid services does not apply to Free Products. Availability may be affected by maintenance, capacity, security work, software updates, third-party services and events beyond our reasonable control.

7. Support

You may request help through Webhost365 Support. Support for Free Products is provided on a reasonable-efforts and capacity-available basis, without guaranteed response or resolution times. Security and platform-wide incidents may be prioritised over individual configuration requests.

8. Backups and responsibility for data

Free Web Hosting does not include automated customer backups, a backup SLA or a guaranteed restore service. Any infrastructure snapshot or operational copy that may exist is maintained for our own operational purposes and must not be treated as a customer backup.

You are solely responsible for keeping current, tested copies of your files, databases, settings and other important data outside your Webhost365 account. Data may not be recoverable after deletion, corruption, compromise, suspension or termination. You should create and verify an external backup before any upgrade, migration or significant website change.

9. Inactive and dormant Free Web Hosting accounts

There is no minimum visitor requirement for Free Web Hosting. Low traffic, including fewer than 10 visitors in a month, is not by itself a reason for suspension or deletion.

We may classify a Free Web Hosting account as dormant only when, for at least 90 consecutive days:

• no domain or subdomain is connected to and serving content from the account; and
• there has been no control-panel login or material account, file or database activity.

Before suspending an account solely for dormancy, we will send at least one notice to the registered email address and allow at least 14 days to restore activity. A customer may request reactivation within 30 days after a dormancy suspension. After that period, the account and its data may be permanently deleted. You are responsible for keeping your registered email address current and for maintaining your own external backups.

10. Suspension and termination

We may suspend, restrict or terminate a Free Product for fraud, duplicate registrations, false account information, prohibited activity, material or repeated resource abuse, security threats, legal or regulatory requirements, infringement complaints, or a material breach of these Free Terms or our Terms & Conditions.

Where reasonably practicable and the issue is not urgent, we will provide a reason and an opportunity to correct the issue. We may act without prior notice when necessary to protect users, systems or third parties; prevent continuing abuse; preserve evidence; or comply with law or a binding request. Accounts permanently terminated for fraud or serious abuse may be ineligible for another Free Product.

11. Upgrades and migrations

You may choose to move to an eligible paid plan. Upgrades are not automatic and require your express order. An upgrade or migration may require changes to infrastructure, DNS, SSL or configuration and may involve temporary disruption. Unless separately agreed in writing, Free Products do not include guaranteed zero-downtime migration, a guaranteed pre-migration backup or guaranteed rollback.

12. Third-party services and software

A Free Product may use or connect with third-party DNS, CDN, certificate, software, API, model or platform providers. Third-party products remain subject to their own licences, acceptable-use rules, availability and charges. Webhost365 does not grant ownership of third-party software or any rights beyond those provided by the applicable third-party terms. A third-party change, restriction or discontinuation may require us to modify, replace, suspend or discontinue an affected feature.

13. Changes to Free Products or these Free Terms

We may change the features, eligibility rules, resource limits or availability of a Free Product to address capacity, security, legal, operational or third-party requirements. For a planned material reduction or discontinuation, we will provide at least 30 days’ notice where reasonably practicable and, when technically available, a reasonable opportunity to export customer data. Urgent security, legal or third-party changes may require shorter or no advance notice.

We may also update these Free Terms. The revised version will show a new “Last updated” date. Where reasonably practicable, we will notify affected users of material changes. Continued use after the effective date of revised terms constitutes acceptance of those terms.

14. Disclaimers and liability

To the fullest extent permitted by applicable law, Free Products are provided “as is” and “as available.” We do not warrant that a Free Product will be uninterrupted, error-free, secure or free from data loss. The warranty disclaimers and limitations of liability in our Terms & Conditions also apply. Nothing in these Free Terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

15. Contact and acceptance

Questions about these Free Terms or a proposed use may be submitted through Webhost365 Support or emailed to support@webhost365.net.

By ordering, activating or continuing to use a Free Product, you confirm that you have read, understood and agreed to these Free Terms.